Delivery Policy

Delivery Information
Shipping Simplified at CebuFlower.Com
Welcome to CebuFlower.Com, where our dedication to a seamless shopping experience includes reliable and prompt delivery. Explore the details below for a smooth and stress-free delivery process.
Shipping Methods and Timelines:
Standard Shipping: Ideal for distant provinces, handled by our trusted courier service. Opt for Express Shipping for faster delivery, and pay a little extra for a swift rider service available in Cebu City and nearby provinces 
Express Shipping: Available in Cebu City. 
Nationwide Shipping: Exciting news! We are actively working to expand our delivery nationwide, and your support is invaluable to us.
Order Processing Time:
Enjoy same-day delivery in Cebu and nearby provinces. 
Tracking Your Order:
Track your order effortlessly through our customer support on Messenger or live chat. While tracking numbers are provided for courier deliveries, most orders are efficiently handled by our dedicated riders.
Delivery Address:
Ensure precise details during checkout to avoid any potential delivery issues.
Delivery Confirmation:
For added security, a signature may be required upon delivery. If you're unavailable, arrange for someone trustworthy to receive the package.
Delivery Issues:
Experience any hitches? Reach out to our customer service team on Messenger or live chat for quick and efficient assistance.
Shipping Costs:
Costs fluctuate based on the chosen method and destination. Easily find the total shipping cost during the checkout process.
International Shipping:
Currently available within the Philippines only. However, international shipping is on the horizon, and with your continued support, we aim to make it a reality soon.
Holidays and Peak Seasons:
Anticipate longer delivery times during holidays and peak seasons. Your understanding during these times is greatly appreciated.
Returns Due to Failed Delivery Attempts:
In the event of a failed delivery, the responsibility falls on you to arrange for redelivery or package pickup.
Product Replacement:
For timely delivery, substitutions may occur. Rest assured, we guarantee that substitutions maintain the same quality and theme as your original selection.
Specific Time Request:
While we don't guarantee specific delivery times, placing orders at least 2 days in advance for deliveries is advisable. Keep in mind that timely delivery is not guaranteed during peak occasions.
Thank you for choosing! For any delivery concerns, don't hesitate to contact our customer service team. Your satisfaction remains our top priority.